Taylor Swift is offering to replace some ErasTour merch after fans complained that the prints were fading or bleeding ink after just one wash cycle.
In a note on her, Swift first assured fans that it was normal for a “faint fade” to appear on certain items in the Tour Collection due to “the particular ink curing process” and its “distressed, vintage look.” But for those that noticed “a dramatic loss of pigment or ink bleeding on your product,” Swift offered up an email contact to “address the concern, and provide a replacement if necessary under our Exchange Policy.
The statement also reminded fans to be sure they’re following the product’s care instructions, as listed on the label, to best protect and maintain the product’s look and feel.” Complaints about the Eras Tour merch have been trickling out on social media since the trek kicked off last month, especially as many fans waited in long lines just to purchase the items. One fan told
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