A Black woman in Maryland is speaking out after a Starbucks barista wrote her name as 'Monkey' while taking her order.
A Maryland woman is speaking out after a Starbucks barista wrote her name as"Monkey" while taking her order.
Despite the distressing word on her cup, Pugh said, she initially just engaged with the nearest barista, a male, to try to get him to fix her drink, which was made incorrectly. She said that he was immediately"very combative and argumentative." He added that the corporate team had reached out"directly to apologize for her experience" and to have a sit-down meeting. Pugh confirmed the regional director had emailed her but had not yet responded as of Wednesday, Nov. 30, to her note about available dates for a sit-down meeting.
Pugh said the owner of the store then contacted her and apologized, only to then say the team had concluded the incident"wasn't intentional." Sehgal also said"monkey" would not be allowed to be printed on Starbucks drink tickets and that employees would be subject to additional training.
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