'Southwest Airlines made a risky gamble that mass layoffs and spending billions of dollars on handouts to investors rather than fixing infrastructure would pay off with record profits,' said one watchdog. 'The airline lost that bet badly.'
that the company's"outdated" scheduling software has been overwhelmed, wreaking havoc on operations.
Lyn Montgomery, president of TWU Local 556, the union that represents flight attendants, told a local news outlet that"this is the worst I've ever seen in my 27 years of working as a flight attendant for Southwest Airlines." "Most airlines follow a 'hub-and-spoke' model, in which planes typically return to a hub airport after flying out to other cities," the Times noted."When bad weather hits, hub-and-spoke airlines can shut down specific routes and have plans in place to restart operations when the skies clear. But bad weather can scramble multiple flights and routes in a point-to-point model, leaving Southwest staff out of position to resume normal operations.
"Ground workers need more support," Barnes added."Many of our people have been forced to work 16- or 18-hour days during this holiday season. Our members work hard, they're dedicated to their jobs, but many are getting sick, and some have experienced frostbite over the past week. In severe weather, it's unreasonable for workers to stay outside for extended periods. People need to be able to cycle in and out of the cold.
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