In court documents, shareholders claim that 'Southwest Airlines continuously downplayed or ignored the serious issues with technology it used to schedule flights and crews, and how it stood to be affected worse than other airlines in the event of inclement weather.'
may be back to normal operations, but the Dallas-based carrier is facing more turbulence.
"I'm not surprised to hear about lawsuits on this matter from shareholders of a large corporation," said Ron McCallum, a pilot and attorney not involved in this case. "Look at both liability first. Because you have to prove liability, and then you look at the damages second.
"They will be reviewing documents, reviewing the software program, any correspondence between software engineers and other individuals responsible for the maintenance of the software programs," McCallum explained. The lawsuit filing comes as a Southwest Airlines spokesman tells FOX 4 that the carrier has paid back approximately 90% of its affected customers. He added that the carrier has also returned 99% of lost luggage.
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