Sony will have to pay a $2.4 million penalty for violations of consumer law in Australia, forcing the company to ease its videogame return policy in the country.
, citing that PlayStation’s policy of no refunds for digital games nor for physical games 14 days after purchase did not comply with Australia’s laws.
The key word brought up often in the ACCC’s posts is “faulty,” as Australian consumers are entitled to a return if the product fits that description. But what exactly does “faulty” mean? Does it mean the game won’t start, crashes to the point where the game can’t progress, has a few unsavory glitches, or is just subjectively unenjoyable? It’s hard to say, but Australian lawyers have evidently determined that Sony’s return policy at the time violated the country’s law.
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