Plus, one reader has a suggestion to fix the roundabout confusion in San Jose, citing a situation in Berkeley
A while back, FasTrak sent me an invoice for a toll lane violation. The photo clearly showed my car in another lane, not the toll lane. I phoned and the agent agreed, then gave me credit on my account. It’s not a big deal, just 50 cents. But since I only occasionally cross a bridge and never drive in the toll lanes, I was recently told I could never use up that 50-cent credit unless I illegally used a toll lane worth exactly that amount.
This seems ludicrous. What a waste of money to send regular statements for a 50-cent “forever” credit. I’d gladly donate that to FasTrak, if it would stop the nonsense. I have a valid license plate account that automatically pays from my credit card. An agent and I tried to use the credit by deleting the credit card and then I crossed a bridge for business. The toll invoice will still not use the lane violation credit.John-the-MTA-spokesman described yours as an interesting case, made trickier by unlinking your credit card from your FasTrak license plate account.
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