So long, salad bar: Grocers get creative, consider robots to revive prepared food amid pandemic

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So long, salad bar: Grocers get creative, consider robots to revive prepared food amid pandemic
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Prepared foods, such as hot and cold bars, have typically been a heavily trafficked part of stores that draws customers and differentiates grocers.

Grocers and industry watchers say self-serve bars may be gone for awhile, and perhaps forever, even as consumers return to more typical buying patterns.At Publix, salad bars and hot bars have reopened, but employees dish out each item. Wegmans moved hummus, olives and more behind the counter. And at H-E-B, some coolers carry prepared meals from local restaurants.

Companies and industry watchers say self-serve bars may be gone for awhile, and perhaps forever, even as consumers return to more typical buying patterns. That's sparked a need for creativity, said Randy Burt, managing director at global consulting firm AlixPartners that focuses on consumer products.A sign on the Hot Food Bar reads "The salad, soup, and hot bar will be closed until further notice.

Many Americans are still working from home, limiting social gatherings and juggling a lighter-than-usual schedule, too, she said. That means consumers do not need a grab-and-go meal to scarf down between the office and a child's soccer practice or cheeses or olives to put together a charcuterie plate for a party.

Instead of using a salad bar, customers can order a customized salad from an employee wearing a mask and gloves who puts together their lettuce, cherry tomatoes and more behind a chef's case, he said. Instead of a kettle of soup, cold soup is prepacked or available hot from an employee.

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