A Silicon Valley startup is sparking controversy for its, what critics call, “racist software.”
"Certain articles say we're trying to make people sound white,” he said. “Well, I'm not white, my founders aren't white, 87% of our company is not white, we're not building a white program. This software, this ability, can do this in many countries, and many cultures."
The goal, Sarim said, is to help call center workers keep their jobs and help companies do more business faster. "I don't want to use this call to teach you about my culture, how I pronounce things, and how I react to things, I need this business to be done, this phone call needs to be as short as possible, somebody else is waiting in the queue, they look at it from a purely business perspective,” said Ahmed Banafa, cyber security professor at SJSU.
The Sanas CEO said, “We built this for the agent, for their mental health, for them to be able to be on an even playing field, for them to do their job, be allowed to do their job the right way, and to get the conversation away from how we speak, to what we say."
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