Thousands of shoppers fear Christmas is ruined as presents ‘go missing’ due to delivery delays – your rights explained
It added that it is experiencing high levels of demand due to Royal Mail strikes.
A spokesperson said: "We are currently delivering more than three million parcels a day, however like others in the sector, we are experiencing some delays to service due to extremely busy Christmas volumes, Royal Mail strikes and staff shortages. "Our teams across the country are working extremely hard to address any delays and to make sure parcels are delivered before Christmas.A number of major retailers appear to be experiencing delays with theOne customer wrote: "Genuinely don’t understand why companies like H&M, ASOS use Evri."Add in Royal Mail strikes, online Christmas shopping is a nightmare."
Another tagged ASOS and said: "So you choose to use second worst rated delivery company for two years running Evri then you offer and charge consumers for a premier delivery service which I pay, yet my order has been missing since November 26 after two investigations still no update.""I’m still waiting for my refund as they never managed to send over a replacement.
While another said: "Evri have delivered the second part of my JDSports order but not the first part that was dispatched a day earlier and contains items of pretty high value and a matching item/main Xmas present to the order I have received.During busy periods, like after Black Friday, ASOS customers may see delays to their deliveries, even if they've paid for the premium service.JD Sports has been contacted for comment and we will update this story when we hear back.
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