Rite Aid CEO Heyward Donigan is looking to open smaller-format stores in underserved markets and to make pharmacists available for customers 24/7 online.
wants to modernize the company's 60-year-old retail pharmacy business by opening smaller apothecary-like shops in underserved areas and eventually, make pharmacists more accessible 24/7. What we really want people to do is think of the pharmacist as they do in Europe, as the front line health care professional that you interact with, in some cases 30 times, 40 times a year and more than any other health care professional," Donigan told FOX Business.
Currently, the company offers 40,000 pharmacy "chats" with rewards customers every year. Donigan, however, wants to expand this "significantly." As of now, Wellness+ rewards members can chat directly with pharmacists online throughout the day for immediate help with prescriptions and questions on medications rather than having to walk into the store.
The goal is to expand pharmacist access and make these chats available to all customers 24/7. The company plans to to staff the service, even at night. Donigan also wants to enhance the interface to include video chat, although the company doesn't have a timeline for that yet. "Being a modern pharmacy means that we need to deliver service in the most convenient manner for our customers," Donigan said. "That means a significant focus on digital capabilities and technology platforms like our chat function.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Officials: US to send rocket systems, other aid to UkraineU.S. officials say the new aid comes just a week after the U.S. announced it will send an additional $1 billion in military aid to Ukraine.
Lire la suite »
Officials: US to send rocket systems, other aid to UkraineWASHINGTON (AP) — The U.S. will send another $450 million in military aid to Ukraine, including some additional medium-range rocket systems, U.S. officials said Thursday. The latest package will include a number of High Mobility Artillery Rocket Systems, or HIMARS.
Lire la suite »
Killed Italian envoy's widow tearfully tells pope of husband's aid workThe Muslim widow of the Italian ambassador killed last year in Democratic Republic of Congo broke into tears on Wednesday as she told Pope Francis of her Catholic husband's commitment to help African children.
Lire la suite »