In a global economic downturn, retaining current customers is crucial for businesses, especially for SaaS companies facing the growing risk of customer churn. - saas customerrentention
Customer Success Manager plays a crucial role in the growth and development of SaaS business.
Strong relationships with customers can drive growth by providing opportunities for upselling and cross-selling. Customers who feel valued and supported by the company are more likely to recommend the product or service to others, which can significantly help to engage new potential businesses and increase revenue.
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