Why it may come down to consumers to help solve the problem.
"They're in a position now where these types of flash robberies, these smash-and-grabs — or they've been called 'mobberies' — are very lucrative and very successful for them," Claxton said. "So until there are things put in place to mitigate damage or to resist this current surge, there's going to be an increase in these types of activities."The problem is a double-edged sword for retailers and consumers alike.
"That impacts that consumer interaction," Andrews said. "That's why people are going to retail stores, they want to be around the merchandise, they want to touch it, they want to have those interactions, so it's a fine line of how do you get that great consumer experience, but how do you protect your product?"
and reports have documented customers not paying for items in self-checkout transactions or swapping price tags for lower-priced goods when scanning higher-ticket items.
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