The recent round of quarterly earnings reports shows that most quick-service chains are pouring money and resources into speeding up the drive-thru.
Occasionally clear themes emerge after an earnings report cycle. For quick-service restaurants, that theme during this latest go-round seems to be an urgent focus on speed. and their expectations are changing accordingly. Despite these trends, however, service times at the drive-thru are decelerating. Blame complicated menus and more cars choosing the drive-thru channel to get their meals., last year’s speed-of-service averaged 234 seconds.
In addition to incentivizing employees to work more expeditiously, McDonald’s has also added new technologies and diagnostic tools that allow employees to see drive-thru activity in real time. Plosch also admitted Wendy’s has been a little slower than industry average on credit card processing and made software changes during Q2 to rectify this issue.
“In fact, in the U.S., 6 million more cars drove through the drive-thrus compared to Q2 2018 and our guests received an experience that was, on average, 7 seconds faster,” he said. “This attention to improve speed, customer satisfaction and running great restaurants helped the Taco Bell system break two weekly sales records just one week apart.”
“As changes are implemented, we expect to provide faster and more consistent service for our guests and ultimately deliver more sales and profits for our operators,” Comma said during the company's August 8 call. , CEO Dave Hoffman said Dunkin’ has “quietly” made investments on speed, including reducing the number of steps it takes for customers to order via mobile and training restaurant crews.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Megan Thee Stallion Breaks Down the Rules of Hot Girl SummerIt’s already August, but according to Megan Thee Stallion, “hot girl summer” — the social media-fueled movement that’s been hashtagged so much, even fast food chains have jumped in — is…
Lire la suite »
A Noodle Connoisseur Ranks the Best Fast-Food Restaurant Mac and CheeseChick-fil-A is now serving mac and cheese — but some chains have already been serving it for years
Lire la suite »
Chick-fil-A adds mac and cheese to its menu, making a rare changeChick-fil-A rarely makes changes to its menu, unlike many of its fast-food rivals.
Lire la suite »
The Taco Bell Hotel Was a Fast Food Lover's DreamI went to the Taco Bell Hotel in Palm Springs and lived to tell the tale. Here's my recap about toasted cheddar chalupas and margaritas.
Lire la suite »
Simone Biles Makes History (Again!) With Her Must-Watch Floor RoutineSimone Biles' floor routine is exactly what we needed on this Monday.
Lire la suite »
Everything We Know About the Failures to Prevent Jeffrey Epstein’s DeathThe government’s attempt to safeguard Epstein and ensure he lived to stand trial was a spectacular failure
Lire la suite »