The New York Times investigation includes an account from an Alaska woman who says she was aggressively pushed to pay a massive bill she could not afford after her baby died.
The nonprofit Providence hospital system, which includes Alaska’s largest hospital, aggressively pursued payment from needy patients who should’ve been eligible for free care., which found that Providence, using guidance from a consulting firm called McKinsey & Company, trained its staff to pressure patients to pay their bills regardless of their income, rather than notifying them up front that they might be able to receive financial assistance.
Providence in 2019, under the direction of the Chief Financial Officer, made this change where they stopped writing off the debts of Medicaid patients. And instead, they sent those Medicaid patients to debt collectors.
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