For Dan Dunham of Plano, a trip to the 50th anniversary of the Immaculate Reception game with his son was supposed to be a real touchdown. Instead, it was littered with interference.
Eight hours of delays on their flight there, and the way home never connected. He and his son were victims of the massive system failure that stranded Southwest Airlines passengers over the Christmas holiday."There were lines six or seven hours deep just to talk with someone," Dunham said.
When the two finally reached home in Plano, Dunham submitted his receipts for reimbursement the next day, which the airline promised for reasonable expenses.
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