A Swoop Airlines flight delay caused a passenger major distress, forcing them to sue the flight operator in a BC Civil Resolution Tribunal hearing....
A Swoop Airlines flight delay caused a passenger major distress, forcing them to sue the flight operator in a BC Civil ResolutionJia Rong Qi was scheduled to fly out from Abbotsford, BC, to Toronto on October 8, 2022, when his flight was delayed by over nine hours.Qi claimed Swoop owed him $1,000 under the Air Passenger Protection Regulations .
Swoop offered alternatives, but they would've all resulted in at least a nine-hour delay. Qi preferred a direct route, so he was scheduled on a flight two days later on October 10 but alleged that the delay was within Swoop's control. According to the APPR, a large carrier must pay $1,000 for a delay over nine hours, while a small carrier must pay $500. The main issue the tribunal was trying to resolve was whether Swoop was a large or small carrier.
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