Airlines and some advocates expressed disappointment in passenger rights reforms laid out by Transport Minister Omar Alghabra on Monday, with carriers saying the overhaul goes too far and consumer rights groups demanding further action.
The mixed response came after the Liberals tabled legislation Thursday targetting traveller compensation in a move to tighten loopholes and toughen up on penalties.
"I really think airlines left government no choice, after what we saw, to further clarify the rules and make sure that passenger rights are protected," he said. Tabled in the House of Commons as part of a budget implementation bill Thursday, the amendments ratchet up the maximum penalty for airline violations to $250,000 — a tenfold increase — and put the regulatory cost of complaints on carriers. In theory, the measure gives airlines an incentive to brush up their service and thus reduce the number of grievances against them.
Some advocates cast doubt on whether the so-called safety loophole for compensation was really shut tight.
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