Airlines that cancel or delay a flight will no longer have a ‘safety’ loophole that automatically absolves them of giving passengers compensation
The government is rewriting the rules on how airlines must treat passengers, making it harder for the carriers to dodge responsibility when flights are cancelled or delayed and raising the fines for those that violate the regulations.
Kristine D’Arbelles, senior director of public affairs at Canadian Automobile Association, which has lobbied the government to improve the rules for passengers, said she is “cautiously optimistic” the changes will give passengers more power to push airlines to treat them better, with more prompt compensation and refunds.
The new rules eliminate these three categories. The flight problem is presumed to be within the airline’s control and not a safety issue unless the carrier can prove otherwise, the legislation reads. This is similar to the rules European airlines must follow. The current rules have been criticized as too lax and slow to bring about a decision; critics note airlines were failing to properly staff a flight or provide a plane and calling that a safety issue, denying compensation. Customers would then have to file complaints with the CTA, and wait almost two years for a resolution.
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