There has been a 43 per cent increase in complaints from patients and caregivers who said they were treated with a lack of sensitivity and caring
Ontario’s patient ombudsman says he has seen a rising number of complaints about poor quality of care in the health-care system and an increase in use of force by hospital security.There were more than 3,300 complaints in the 2021-22 year, with most concentrated in the Toronto area and northern Ontario.
They have seen a 43 per cent increase in complaints from patients and caregivers who said they were treated with a lack of sensitivity and caring, especially in emergency departments.“The system is certainly operating under quite a bit of strain, and we’re seeing that because the complaints are related to staffing issues and access to care,” Thompson told The Canadian Press in an interview.
Most of those incidents with security guards occurred in emergency departments, on mental health wards and at screening.“Hospital emergency departments have become the crucible where many of these pressures on the health-care system ignite,” Thompson said in the report.
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