SNAP, the federally-funded program is a lifeline for low-income residents and required to be processed in 30 days.
, which is part of the city’s Department of Social Services, processed 39.7% of applications to the Supplemental Nutrition Assistance Program benefits, known as SNAP, within 30 days, the lowest rate since 2006, when the city began including these numbers in the mayor’s management report. Prior to the 2023 fiscal year, processing rates never dropped below 80%, the reports show.HRA processed 28.8% of applications within 30 days, as required by the state — compared to 82.
The city also attributed increased delays to high attrition and retirement rates among staff, according to the annual report.
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