NYCHA says its response times for heating outages are getting better, after years of trending in the other direction.
Make your contribution now and help Gothamist thrive in 2022.NYCHA remains on track with its pledge to replace hundreds of boilers that have contributed to vast heating outages over the years, officials told the City Council on Wednesday.
“I don’t imagine any time in the near future where we are going to be in a place where we’re going to say, ‘heating is not a challenge for NYCHA,’” said Brian Honan, the agency’s senior vice president for intergovernmental affairs. “It will be because of the aging infrastructure. I think where it is on us — and I think where we’ve made improvements — is the way we manage it, is the way we staff it.
For decades, NYCHA residents have been inundated with safety and quality-of-life issues that ultimately resulted in the appointment of a federal monitor, Bart M. Schwartz, in 2019. Heating outages have become a familiar plight for residents, who have also complained of lags in restoring heat. But officials said response times have improved so far this season, having reduced by 13% compared to the same period last year.
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