The landlord has apologised
A landlord has been forced to apologise after a series of repairs failings at a Nottingham home had a 'serious detrimental impact' on a disabled resident. The Housing Ombudsman found severe maladministration for Nottingham City Homes as it left numerous repairs jobs outstanding, including a water leak coming in through its doors for more than two years.
These delays meant the resident was left with water coming into her home for two years. Separate repairs to the cladding, cleaning of the gutters and fitting gutter guards and loft insulation also took time to complete, with the resident having to chase the landlord six months later, causing frustration and inconvenience.
At the time of the investigation, there were still a number of repairs outstanding which the landlord has been ordered to fix by the Ombudsman. The Ombudsman also ordered the landlord to apologise and pay the resident £2,120 in compensation and to improve the information and process of enacting a defects liability warranty claim on new build developments.
“I welcome the landlord’s response on its learning from this case and the changes being made to improve its service. I would encourage other landlords to consider the learning the case offers for their own services.”
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