Peel Regional Police say about 40 per cent of calls to the region's 911 service are for non-emergency situations, which can leave some people seeking emergency assistance waiting on the phone.
Police spokesperson Tyler Bell-Morena says the number of calls to the region's emergency call centre rose to 644,000 in 2022 -- a new record he expects to be broken by the end of 2023.
The region's 911 service handles police, fire and ambulance response in Brampton and Mississauga, Ont.
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