Netflix's head of accessibility grew up with deaf parents, and it made her more aware that TV subtitles can be terrible
It was only when she watched TV at a friend's house as a child that Heather Dowdy realized people didn't always use subtitles.
Having deaf parents meant she was constantly aware of mistakes and gaps in subtitles, she said."Because I have the privilege of hearing, I could tell, 'Oh, they really messed that up — you're totally missing the really important point.'"US Census "The great thing is we don't have to know if you have a disability, we just are focused on what exactly is the feature that allows you to participate."Dowdy said people who are hard of hearing or deaf aren't included enough in the process of making subtitles."Feedback is crucial in making sure we are on the right track," she said, noting that the focus groups she holds"don't hold back on feedback at all.
This year, President Biden appointed Dowdy to the US Access Board, the government agency that works on accessibility. Dowdy once went to the movies with a deaf young person she was mentoring. The were given a handheld device that showed subtitles for the film. When the movie started, it became clear the device had no battery left."The theater didn't think that they needed to be charged in between movies," she said.
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