Residents said bills were withheld for months as the city investigates 'abnormal' use.
It’s been four months since Mission Hills homeowner Ken Perilli received a notice in the mail that his water bills were being withheld, pending an investigation by the city of San Diego into"abnormal water use."
“The first reaction is to panic that you have a leak under a slab, and that you're going to be facing an expensive plumbing repair bill,” said Perilli. He called a plumber and checked for water leaks, but nothing seemed abnormal. “I investigated the abnormal reading. And you can see that there is dirt in front of the meter. So, the abnormal reading is that there was no reading taken, I believe,” said Perilli.Patty Ducey-Brooks is a neighbor in Mission Hills who said, between March of 2023 and September of 2023, she did not receive a water bill.
Ducey-Brooks said her bill now amounts to more than $2,400, after a city investigation found problems with her water meter. She believes the city is trying to charge her too much, so she refused to pay. “How do you charge somebody when you have no evidence that the water was even used?” Ducey-Brooks said.To its credit, the city is now notifying people when their water bills are being withheld. And, last month, the city's Public Utilities Department director, Juan Guerreiro, told CBS 8 he was working to reduce the number of withheld bills, which currently amount to more than 24,000 customers.“I don't believe that the underlying problem is 24,000 people with excessive water usage.
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