“When my wife and her mother tried to get on BART, they found their cards had zero balance.”
Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. They are.
Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Clipper said they didn’t have money in their accounts. She couldn’t find anyone to help her and purchased BART tickets to get her and her mother home to San Jose.
Q: I’ve had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. I haven’t needed to use it in that time. Does this mean my card is worthless and I might as well toss it?A: No. Email [email protected]. Include the card number in your description.
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