Those who communicate through sign language are dependent on video communication, which means they require larger data packages. Read more.
Accessible plans offered by major carriers such as Rogers Communications Inc., Bell Canada, Telus Communications Inc. and Videotron largely take the form of a $20 monthly rebate on their mass-market plans, along with other company-specific add-ons, according to the CRTC.
“This means for deaf people there is a need to have larger packages available over the wireless network, and there must be true unlimited data packages for this socio-economic accessibility group.” The Deaf and Hard of Hearing Coalition, which represents members in Ontario, Nova Scotia and Newfoundland and Labrador, said accessible plans should be capped at $35 per month and contain unlimited data, voice calling and texting with no overage fees, no throttling and zero-rating for use of video conferencing applications.
Industry consultations found that a one-size-fits-all approach with mandated plans or service specifications was not the right way to proceed, said spokesman Nick Kyonka. Meanwhile, Rogers spokesman Cam Gordon said customers with accessibility needs can receive support through its dedicated team. All three companies highlighted their policy of zero-rating data from video relay services, which enables customers to communicate virtually through a sign-language interpreter free of charge and without the data counting toward their monthly allotment.Article content
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