Microsoft Corp said on Tuesday it plans to roll out a version of its cloud-based software that will be modified to suit the needs of healthcare organizations.
While Microsoft is known for general productivity software such as Outlook and the chat app Teams, it also makes more specialized business software such as programs used by customer service agents and artificial intelligence tools that software developers can use to make chat bots.
For example, a patient might first visit a health care organization’s patient portal website. The initial questions would be answered by a chatbot that has been programmed by health care professionals, but then handed off to a service agent who could ask more questions and schedule a virtual visit with a nurse or doctor. That visit could then be held over Microsoft Teams video chat.
“We want to carry all that information through the health experience,” Deb Cupp, Microsoft’s corporate vice president of enterprise and commercial industries, told Reuters in an interview.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
People Magazine to Launch Syndicated Series on Meredith Corp. TV StationsThe new owner of People magazine plans to adapt the entertainment and human interest magazine into a daily TV series set to launch in the fall on the company’s TV stations. Meredith Corp., wh…
Lire la suite »
Microsoft targets health-care industry with new cloud offeringThe move shows that Microsoft intends to deliver more growth in Azure as it competes with Amazon: by tailoring its wares to the needs of specific industries.
Lire la suite »
Spanish Nightlife Still Fighting to Save the SummerWhile many in the music industry expect Europe’s nightclubs and concert halls to remain shuttered this summer, Spain’s nightlife industry isn’t giving up just yet.
Lire la suite »
Restauranteurs plead with Trump to make PPP loan changesPresident Donald Trump on Monday sought to downplay the coronavirus' ongoing impact on the food industry and projected economic optimism during a White House meeting with restaurant industry representatives.
Lire la suite »
Retailers are rushing to get online. But that brings new challengesOnline shopping has helped retailers keep selling to customers during the Covid-19 crisis, but it has also forced them to adapt how they operate and squeezed their profits.
Lire la suite »
'There's no other option:' Costco, Gap and other retailers sweeten online options but it's coming at a costOnline shopping has helped retailers keep selling to customers during the Covid-19 crisis, but it has also forced them to adapt how they operate and squeezed their profits.
Lire la suite »