WAN router IP address change blamed for global Microsoft 365 outage
The global outage of Microsoft 365 services that last week prevented some users from accessing resources for more than half a working day was down to a packet bottleneck caused by a router IP address change.from 07:05 UTC on January 25 and although some regions and services had come back online by 09:00, intermittent packet loss woes weren't fully mitigated until 12:42. The wobble also affected Azure Government cloud services.
"The command that caused the issue has different behaviors on different network devices, and the command had not been vetted using our full qualification process on the router on which it was executed."
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