Some of the things workers have faced are being spat at, having their hair grabbed, sexual assault, and finding used needles and blood at the Union Station bathrooms.
Public bathrooms will be locked and have a guard posted outside when janitors clean them. Mental health teams will be deployed to the station, and employees will get regular de-escalation techniques training. And as of Monday, the Los Angeles Police Department is increasing foot beats at Union Station.
"The conditions are unacceptable, and L.A. Metro has just ... put out a very upsetting remark that they are going to do their best to ‘discourage criminal activity,’" Valles said.
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