McDonald's has faced several lawsuits over the years over claims of burning hot coffee, and in one case, chicken nuggets.
By Elizabeth NapolitanoA new lawsuit may leave McDonald's once again crying over spilled coffee.
A lawyer for Mable Childress has alleged in a complaint that"scalding" coffee from a McDonald's drive-thru in San Francisco spilled onto Childress in June, leaving her with"severe burns and emotional distress." According to the lawsuit, filed last Thursday in a California court, McDonald's employees"improperly" secured the lid to Childress' coffee cup, causing it to open unexpectedly and pour hot liquid onto her when she tried to drink from it.
"[The employees'] negligence was a substantial factor in causing [Childress] harm," the lawyer said in the complaint.Childress,"an elder woman," according to the claim, tried to report the incident to three employees at the restaurant, they"refused" to help her, the and later"ignored," according to her claim. She eventually left the restaurant to seek medical attention for her injuries after being"ignored.
"My restaurants have strict food safety protocols in place, including training crew to ensure lids on hot beverages are secure," McDonald's owner and operator Peter Ou said in a statement. "We take every customer complaint seriously – and when Ms. Childress reported her experience to us later that day, our employees and management team spoke to her within a few minutes and offered assistance. We're reviewing this new legal claim in detail," he said.This isn't the first time McDonald's has faced a lawsuit over the temperature of its beverages.
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