Here are the stories of a Southwest Airlines pilot, flight attendant and passenger who found themselves caught in the 16,700 cancellation meltdown.
“Now, we had a good plan to go solve that overnight. The same thing happened on the 25th. We had a good plan to start the day reasonably well on the 26th. When we woke up, it wasn’t possible to get all those past problems cleared. We were in worse shape than expected.”Seth Kornblum knew he had problems before he arrived at John Wayne Airport in Orange County, Calif., for a 57-minute flight to San Jose on Christmas morning.
“We took over an hour delay and had to go through the cabin with a printed paper copy of what we thought was the passenger list,” he said. That added another hour. Flying on the same plane to depart for Phoenix and already late, one of the flight attendants scheduled for the flight was nowhere to be found. It turns out he was home, hundreds of miles away because an earlier flight to get him to Phoenix was canceled.
Kornblum had managed to keep his original flight plan with one leg remaining but was five hours behind schedule. In Phoenix, he picked up several pilots and flight attendants flying to Las Vegas for later flights. Her schedule was supposed to start at 2:50 p.m. for a flight an hour later to Houston with a connection that night to El Paso. That would set her up for a flight the following day at 6:05 p.m. to fly to Phoenix and then back to Las Vegas to end her two-day trip.
Since she lived nearby, Loucks was able to leave that night and come back the next day for her shift to start. But other flight attendants were scrambling to find hotel rooms and figure out how to pay for them with the company’s phone lines overwhelmed.
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