A man whose Tesla Model Y caught fire on a California highway says customer service asked him to haul the burned husk of his car to their service center
, Bishal Malla contacted the company's customer service hoping for answers. Instead, he was met with silence and one absurd recommendation to drag his burnt car to a Tesla-servicing center.
Malla told Insider that when he contacted Tesla's customer service to make a complaint, they"took the report," but"no one responded."Eventually, he said he was able to talk to a customer-service agent on the phone — but that didn't help him much either.
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