Loyal N.S. Tim Hortons customer left with bad taste in mouth after app glitch denies him $10,000 Roll Up win | SaltWire

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Loyal N.S. Tim Hortons customer left with bad taste in mouth after app glitch denies him $10,000 Roll Up win | SaltWire
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Long haul trucker Scott Adams isn't the only one who'll get a $50 gift card instead of the prepaid American Express credit card it appeared they won in the latest round of Tim Hortons' Roll Up to Win contest.

Scott Adams is a long-haul truck driver from Nova Scotia.COLDBROOK, N.S. — Scott Adams thought it was his lucky day.

“I immediately started thinking of the bills I could pay off,” he told SaltWire. “It was a potentially life-changing moment.”“So, I emailed Tim Horton’s to ask . . . how do I verify this and how do I collect my money?”“They basically said we messed up and here’s a $50 gift card.” In a form letter, Tim Hortons said that for a few hours on that Monday morning, a technical error caused an issue for a small subset of Roll Up To Win players.

It’s left the long-haul truck driver, who has been a loyal Tims customer for years, with a bad taste for the company.

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