OPINION: 'An airline used to have the tag line, Come Fly the Friendly Skies. Although the slogan was introduced in 1965, we should all have it printed on our luggage tags today,' writes Tucsonan Nicholas Clement.
Full disclosure. No one in my family works for the airlines, airports, airport vendors or the TSA. Also, no frequent flyer bonus coming my way after this piece is published.
Started at the ticket counter. A 6 a.m. flight and folks are in line grumbling about the agents not being at the counter until 4 a.m. More grumbling because all TSA lines are not operating. I observe TSA officers demonstrating extreme patience with passengers not following the protocols “Thank you, TSA, for keeping us safe,” is drowned out by frowns and non-complimentary body language.
People are also reading… After the flight attendants dealt with some pre-flight crabbiness, including cabin temperature and lack of overhead storage, passengers seemed to settle down, soothed by sleep, computers, and phones. Then came beverage service and I spilled my coffee on the window seat passenger. Granted, coffee on jeans is license to rant but this person treated the incident as if staff in a five-star restaurant had dumped an entire lobster dinner, butter and all, on their lap.
If I removed all the disgruntled distractions, my experience last week in airports and on planes was exceptional. Sparkling clean bathrooms, extra help lining up my luggage tags, no roll of the eyes and sigh because I asked for a paper ticket, taking hit for my spilled coffee, invite to go hunting and fishing with car rental shuttle driver in Colorado, prompt text/email giving flight departure updates, gentle pat down by TSA, smooth takeoff/landing and extra cream cheese on my everything bagel.
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