One woman called our KPRC 2 Investigates team when her electric company insisted she pays $2,000 she didn’t owe or get her power shut off. KPRC2Amy
KPRC 2 Investigates wrong electric bills for thousands of customers.told Investigator Amy Davis it is aware that Texas New Mexico Power had thousands of meters that were not communicating. These meters were not sending meter readings back to the company so electric companies could properly bill their customers. Because of that, Texas New Mexico Power has been estimating some meter reads for months and grossly overestimating, causing major financial hardships for people like Debbie Walters.
In League City, Texas New Mexico Power owns all the lines, wires, and electric meters. KPRC 2 Investigates learned that at least 10,000 of the meters relied on AT&T’s 3G network to transmit monthly meter readings back to Texas New Mexico’s offices. When AT&T took the 3G network offline in March of last year, TNMP began estimating meter readings like Walters.
What happened? Texas New Mexico Power used the previous month’s bill to guesstimate the next one and the one after that. Even though Walters went and snapped a picture of the read-out on her meter to show it was far below the estimate on her bill, Gexa told her she had to pay it.“This bill isn’t right. I can’t afford to pay this,” she explains. “They kept sending the disconnection notices so I paid it. I didn’t want my power to be turned off.
“The problem was it was Christmas and I am in the hole an extra $2,000. And that money’s sitting there and I can’t use it.
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