The move by JPMorgan, the largest U.S. bank by assets, shows how quickly generative AI has swept through America since the arrival of ChatGPT in late 2022.
JPMorgan Chase has rolled out a generative AI assistant to tens of thousands of its employees, the initial phase of a broader plan to inject the technology throughout the bank.
JPMorgan designed LLM Suite to be a portal that allows users to tap external large language models and launched it with ChatGPT maker OpenAI's LLM, said the people.has rolled out a generative artificial intelligence assistant to tens of thousands of its employees in recent weeks, the initial phase of a broader plan to inject the technology throughout the sprawling financial giant.
The move by JPMorgan, the largest U.S. bank by assets, shows how quickly generative AI has swept through American corporations since the arrival of ChatGPT in late 2022. Rival bank" in which tasks formerly done by knowledge workers will be automated — could be as important as the advent ofIt will likely "augment virtually every job" at the bank, Dimon said. JPMorgan had about 313,000 employees as of June.
But getting it on employees' desktops is just the first step, according to Heitsenrether, who was promoted in 2023 to lead the bank's adoption of the red-hot technology.that is relevant for their domain to show them what it can actually do," Heitsenrether said. "The more people get deep into it and unlock what it's good at and what it's not, the more we're starting to see the ideas really flourishing.
The number of uses for generative AI are "exponentially bigger" than previous technology because of how flexible LLMs are, Heitsenrether said.JPMorgan is using generative AI to create marketing content for social media channels, map out itineraries for clients of theThe consumer bank uses AI to determine where to place new branches and ATMs by ingesting satellite images and in call centers to help service personnel quickly find answers, Heitsenrether said.
Ultimately, the generative AI field may develop into "five or six big foundational models" that dominate the market, she said.from U.S. tech giants as well as open source models to onboard to its portal next, said the people, who declined to be identified speaking about the bank's AI strategy.Heitsenrether charted out three stages for the evolution of generative AI at JPMorgan.
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