Japan’s conveyor belt sushi industry is struggling to regain the trust of diners after viral videos of one customer defiling utensils and sushi with his saliva.
in Japan since the late 1950s, and have since spread worldwide. They're a cheaper, more anonymous alternative to ordering directly from a sushi chef, who makes the food to order, while standing behind a counter.
At conveyor-belt sushi restaurants, plates of sushi rotate past diners who can choose what they like. Many sushi emporia also feature tablets or touchscreens, where customers can place an order, which travels on an express train-like conveyor and stops right in front of them. Plates, chopsticks, bottles of soy sauce, boxes of pickled ginger and green tea sit on or in front of the counter for diners to grab.
The chain also says it filed a complaint for damages with police on Tuesday and received a direct apology from the man who made the video, although his motives remain unclear. Some pundits are blaming the restaurants for trying to save money on labor costs. Fewer restaurant staff means"fraud will be more likely to occur," sushi critic Nobuo Yonekawa argues in an ITMediaTakehiro Masutomo contributed to this report in Tokyo.
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