A controversial new program that uses facial recognition is part of a national effort to verify identities and reduce fraud.
that 30 million citizens have Login.gov accounts and that it expects the number to grow significantly as more agencies adopt the system.
Goodman says that such programs need to provide offline options such as visiting a post office for people unable or unwilling to use phone apps or internet services. Making any digital service universally accessible in a large and varied nation like the US is a challenge. An agency like the IRS has to serve a user base similar in scale to that of a large tech company, but unlike a hot startup must also include society’s least connected. “Usable security is really, really hard,” Goodman says.
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