'I was charged £500 for cancelling a table booking - my warning to others'
The £500 fee is for the restaurant's £90 set menu which has been charged six times for the six people attending the meal.
Lorida said she was surprised by the fee because the restaurant's website states that 48 hours notice is required to cancel a booking. But in an e-mail she received, the restaurant clarified that for bookings of five people and above, is required a notice of five days.that chef and owner Julian Hills has attempted to call Lorida to explain the policy and offer a refund."If we fill the table, which we make all efforts to do we refund.
"I’m a small business and can’t afford to take the hit of a quarter of my restaurant missing without ample time to fill."In an update post, Lorida explained she was on her way to the hospital when she got a call from the restaurant and was not able to talk. She claimed that she has not been contacted since and explained she would have been more understanding if she had been charged a "reasonable" cancellation fee given that she had notified the restaurant more than 48 hours in advance.
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