Dan Shapiro was a secret shopper who stayed at luxury hotels and reviewed them without staff knowing what he was doing.
He picked up some tips and tricks along the way and has shared them to help other hotel guests nab an upgrade, without having to fork out for it.
“Conspicuously look at their name tag and then write something down. You might get an upgrade out of that.” He said: “Always book directly with the hotel. You’ll get a better experience if you book with the hotel than if you book with Expedia or another third-party site because they’ll know if you’re a valued customer.
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