Human rights organizations ask Zoom to scrap its emotion tracking AI in open letter
report that said Zoom is actively researching how to incorporate emotion AI into its product in the future. It's part of a larger piece examining how companies have started using artificial intelligence to detect the emotional state of a potential client during sales calls.
The pandemic made video conferences a lot more common around the world. Sales people have been finding it hard to gauge how receptive potential clients are to their products and services, though, without the capability to read their body language through the screen.
The groups also pointed out that the technology is inherently biased and racist, just like facial recognition. By incorporating the feature, Zoom would be discriminating against certain ethnicities and people with disabilities, they said. In addition, it could be used to punish students or workers if they displayed the wrong emotion. In 2021, a
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