Walmart is using the massive amount of data it collects to make the shopping experience better through A.I.
Amid the recent flurry of excitement around the transformational potential of ChatGPT is the fact that companies have been using artificial intelligence across their businesses for years.. There are roughly 4,700 Walmart stores and 600 Sam's Clubs in the U.S. employing a combined 1.6 million workers — or associates as the company likes to call them.
At warehouse chain Sam's Club, the membership model provides the company with huge amounts of data about what members are searching for, what they like, what they're buying and when. "[Customers] are generating all these breadcrumbs about what they like and want and that's allowing us to make the shopping experience better," she said.
Sam's is using, of all things, floor scrubbers to do just that. As they travel around the stores, keeping floors clean and free of debris, they're also capturing, in real time, images of every item in the store. These scrubbers are equipped with inventory intelligence towers that take more than 20 million photos of everything on the shelves every day.
This is where AI and machine learning comes in. She said the company has trained its algorithms to discern the different brands and their inventory positions, taking into account how much light there is or how deep the shelf is, with more than 95% accuracy. When a product gets to a pre-determined level, the stock room is automatically alerted so that the item is always available.
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