Now that curbside pickups have been banned, arriving passengers have new choices to make, and understanding LAX-it will be crucial.
• The LAX-it bus fleet was designed to pick up travelers curbside on the lower level of the terminal loop, with buses appearing every three to five minutes and making no more than two stops, delivering travelers to LAX-it within 15 minutes. When the system struggled at first, LAX officials increased the size of the fleet.
• At the LAX-it area, you’ll see seven lanes for cars making pickups, with a long sidewalk for travelers on foot in the middle. You’ll find Lanes 1-4 on the left, 5-7 on the right. Lanes 2-4, color-coded green, are reserved for Uber. Lane 1, color-coded yellow, has taxis, ride-hail companyand pool services such as UberPool. Lanes 5-7, to the right and color-coded pink, are reserved for Lyft. For help, look for one of LAX’s lane managers in green vests. Lyft representatives wear pink vests; the Uber representatives, black.
• When travelers use their ride-hailing apps to summon a driver during busy hours, instead of identifying drivers by their names and license plate numbers, Uber and Lyft will send PINs to LAX-it travelers. The travelers then line up to be matched with drivers, much as taxi customers are lined up to be matched with cabs.
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