For many workers, the hardest part of their jobs is getting along with their coworkers. Here's how to resolve a conflict with them quickly.
The average US employee spends nearly three hours a week involved in conflict, according to Pollack Peacebuilding Systems, a conflict resolution consulting firm. That's $359 billion in paid hours lost.
Such conflict can damage office morale and hinder productivity. In fact, employees at US companies spend about 2.8 hours a week involved in conflict, according to, a conflict resolution consulting firm in San Francisco. That translates to $359 billion in paid hours that aren't going toward actual work.
"If there are deeper, longer-standing conflicts, such as clashes in personality or communication styles, they will likely take more than a few minutes to resolve," he said.This may be difficult for some, but the first step in conflict resolution is to simply stop talking and listen to the other person.
"If your goal is conflict resolution or de-escalation, as opposed to defending your position or insisting why you were right, then you'll need to learn to empathize," Pollack said."This requires some capacity to rise above your own position, your own ego, for just a moment and be there for that person."
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