Many analysts are predeicting that the coronavirus pandemic will permanently change how customers shop and how grocery stores do business.
Mask-wearing and one-way aisles may fade away, but analysts say the pandemic will change how customers stock their fridges and how grocers do business for years to come.
Instead, customers are getting used to new grocery store fixtures: Mask-wearing employees, plexiglass barriers at cash registers, one-way aisles and antibacterial wipe dispensers. Some of those will become the norm. Others will fade away as Grocers and other retailers have touted new and expanded contactless approaches to shop or check out., for example, added a new feature to its smartphone app that allows customers to scan a QR code instead of touching a screen at the cash register. Other apps, such as Apple Pay and Google Pay, also allow customers to skip the credit card reader.
Some customers are opting for prepackaged goods, as they skip the deli counter and other parts of the store with additional food handling, said Jill Standish, Accenture's global head of retail. She said the grab-and-go items also shorten shoppers' time in stores, another common preference.'Go local' trend on steroidsLong before the pandemic, customers bought fruits and vegetables at farmers markets and supported local businesses, such as cheese shops.
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