An industry expert said Southwest should hire more staff following thousands of canceled or delayed flights over the weekend.
Thousands of Southwest flights were canceled over the weekend, and hundreds moredue to air-traffic control issues and poor weather in Florida, according to the airline.
"I question whether lower rankings will have a long-term reputation impact on Southwest, given that few consumers closely track these indices and primarily make travel decisions based upon price and convenient scheduling," he said. Southwest Airlines cancelled thousands of flights over the weekend, potentially harming its top-ranked status. Here, a Southwest plane is seen in Oakland, California in October 2008.He urged Southwest to focus on rehiring its staff throughout its organization to match increased consumer demand for domestic travel.
The AQR measures airlines on their customer complaints, mishandled baggage, denied boardings and how on-time their flights are. Being on time carried the heaviest weight in the algorithm, according to the 2021 report.When it comes to on-time flights, Southwest ranked toward the top, only below Hawaiian Airlines, Delta Air Lines and Alaska Airlines, according to the report.
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