How NYC’s Chinese food delivery services prepped for a months-long shutdown (Via EaterNY)
“We have entered a new normal,” says Panwen Chen, a spokesperson for Hungry Panda, an app that primarily targets Chinese students and new immigrants. “All we can do is to bring restaurants as many orders as possible.”
“There’s a lag of understanding,” says Hungry Panda’s Chen of the American preparation for the crisis. “When we saw the outbreak in China, we started planning because we felt it would come to the U.S. and Europe at some point.”The apps had to address safety concerns from all sides to ensure both the couriers and customers were comfortable. Chowbus started buying masks and hand sanitizer for drivers and couriers in late February, when supply was still available, according to CEO Linxin Wen.
Many companies also quickly started to double down on grocery delivery, which has become another major source of revenue as shoppers stock up for quarantine. For Chinese food enthusiasts, mainstream services like Amazon Fresh and Whole Foods often lack basic produce required for Chinese cooking, and the available items can be much pricier due to the supply chain. In the U.S., common Asian vegetables and fruits areTake chives, a common vegetable in Chinese cuisine.
At Dian Kitchen in the East Village, owner Jessie Zhang is still using Grubhub, which charges 15 to 30 percent of each order for commission. She later also joined Chowbus, which launched a more restaurant-friendly policy by waiving all pickup fees during the outbreak. The app instead charges delivery fees to customers and offers a $9.99 monthly subscription for loyal customers to waive those delivery fees.
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