In response to a rash of complaints from customers saying their Teslas can't drive as far on a single charge as advertised, the company created a team to suppress the issue, according to a new report.
reportedly has exaggerated the maximum range of the electric cars it sells. When customers’ range complaints overwhelmed the company’s service team, according to Reuters, Tesla created a special team to cancel those appointments and tell drivers that nothing was wrong with their cars’ battery data.
The team was reportedly created to address a growing problem at Tesla: Its service center growth has not kept pace with the growth in sales for Tesla cars. “Service centers were inundated with appointments from owners who had expected better performance based on the company’s advertised estimates,” the Reuters article said. Messages sent to customers with range-related appointments said “remote diagnostics” indicated no battery problems and thus the appointment was canceled.
Customer Alexandre Ponsin told the news agency that he bought a used 2021 Tesla Model 3 with an advertised range of 353 miles, but he found that when it was cold out he got as little as half that range.
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