As hundreds of travellers watch for the impacts of a looming strike led by WestJet pilots, one air passenger rights advocate says the travel chaos exposes 'troubling' cracks in Canada's passenger protection system.
More than 1,000 WestJet pilots across Canada are preparing for the picket lines this month as a union claims the employees have been overworked and underpaid, while the airline argues they're being fairly compensated.
"Ultimately, this is really troubling. It's a wake-up call for Canadians that our system of passenger protection is inadequate," Lukacs told CTVNews.ca in a phone interview on Tuesday.On Monday, the union representing WestJet pilots, Air Line Pilots Association , said in a news release that employees in Calgary, Vancouver and Toronto are calling for a pay increase and noting the airline’s high turnover rate.
For its part, WestJet released a statement on Monday saying the company "acknowledges the importance of our pilots, while at the same time secures WestJet’s financial future and avoids unnecessary disruption for Canadian travellers and communities." "If a flight disruption is outside airline control, if the airline is not able to rebook a passenger within 48 hours of the original departure time, the airline must offer a refund to the passenger and this refund has to be paid to the passenger within 30 days," Oommen told CTVNews.ca in a phone interview on Tuesday.
And when passengers do qualify, it’s limited to providing assistance, offering alternate travel arrangements or refunds, and up to $1,000 for inconveniences.
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